Privacy Policy

At FreightFlow, a registered product of Techsonance InfoTech LLP, one of our main priorities is the privacy of our visitors and users. This Privacy Policy document contains types of information that is collected and recorded by FreightFlow and how we use it.

1. Information We Collect

If you register for an account on FreightFlow, we may ask for your contact information, including items such as your name, company name, address, email address, telephone number, and payment information. We also collect transport-related data you upload to the platform (such as Lorry Receipts, vehicle information, and driver registries) for the sole purpose of providing services.

2. How We Use Your Information

We use the information we collect in various ways, including to:

• Provide, operate, and maintain our platform and services.
• Improve, personalize, and expand our platform.
• Understand and analyze how you use our platform.
• Develop new products, services, features, and functionality.
• Communicate with you, either directly or through one of our partners, for customer service, updates, and other information relating to the website, and for marketing and promotional purposes.
• Process your transactions and manage accounting operations.
• Send you emails and transaction updates (e.g. e-way bills, e-invoices, and SMS alerts to drivers).
• Find and prevent fraud.

3. Log Files and Analytical Data

FreightFlow follows a standard procedure of using log files. These files log visitors when they visit websites. The information collected by log files includes internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users' movement on the website, and gathering demographic information.

4. Data Security & Storage

We prioritize the safety of your logistics and financial details. We employ robust technical measures, including SSL encryption, PostgreSQL Row-Level Security (RLS) for tenant isolation, and strict database firewalls to protect your sensitive data from unauthorized access, disclosure, alteration, or destruction.

5. Third-Party Service Integrations

We integrate with governmental and statutory portals (such as GSTIN, e-Way Bill, and e-Invoice systems) to fetch and verify credentials, calculate TDS under Section 194C, and automate logistics operations. All data exchanged is securely encrypted in transit.

6. Contact Us

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us at support@techsonance.co.in.